I have previously booked a trip, about 2 years back through Travel Triangle to Singapore and everything was perfect, however our most recent trip to Europe was the exact opposite extreme. It was not a holiday; however, it was a trip that put my family and I at significant risk and the agent has not shown one humane sign of wanting to hold responsible for her actions that caused us such despair. Have you ever been to a baker where the baker tells you he is the best baker and can make a really fancy cake, but when the time comes, he bakes you a cake and then tells you here is the icing and decorations, go finish presenting the cake the way you want. This is exactly how Priyanka did for my family and me for our trip to Europe. She put a big dashing iterinary, slapped a big fat price of about 5Lacs for it and then we ended up doing everything on our own and most of all everything offered was far below a standard of 1 star. She made big promises in her offering and the “majority" of it were false hopes given to us as travelers. I was travelling with my 2 minor kids, my wife and son. We were hoping to have a good vacation however it was a disaster. I had far lower offers as quotes, however I went with the highest in the hopes that Priyanka would not compromise on quality or standard. Instead, the hotel options and visitation options were very poorly planned. Worst of all her response time on all our queries never happened on time. We have to send constant follow ups before we receive any acknowledgement or feedback from her side. Once she got the money, she abused all her power to cheat us by providing us substandard services and most of all put my family at harm. There was never any solution she provided to our problems. We encounter problems and when we reach out for her help, she finds excuses to get out of the problem. She never advised us in advance of things to be aware of and what to do in the event of any unexpected issues, nothing from her side. She was more like a bus conductor who gave the tickets and told the passenger ride. Whether you sit, stand or miss a stop is none of her concerns. All of this is evident in our correspondence with her through WhatsApp and Travel Triangle Chat. Not once she picks up the phone and try to solve our issues. Scope A: Let’s start with the hotels in the 3 locations, My WhatsApp messages to her were to arrange, 3 - 4 star hotel and I was put up in some cringy God forsaken place. I paid to get a 3 - 4 star hotel and I got a dump worse than a lodge in Dharavi Mumbai. 1- Hotel in Paris - She put us in a hotel that was unclean, unsuitable for kids, middle of a gang of drug peddlers and prostitutes roaming around after 8 PM and most of all no ventilation. We slept for 3 days in a 36 degree temperature in 2 separate rooms significantly far from each other. Priyanka did not even have the courtesy to ensure our rooms were adjacent to each other. When we told her that the place is bad and it’s hot, she asked us to sort it directly with the hotel. We asked the hotel, and they asked us to open the window and they could not provide a fan or sort the AC. This hotel was significantly far from any place where we could get food. We put up with it for 3 nights and the price we paid for it was unreasonable and unacceptable. 2- Hotel in Lucerne - She again put us in 2 separate rooms significantly far from each other. 3- Hotel in Zurich - She put us in a hotel far from any decent place to eat and near to the airport so she can save on airport transfer cost and gain from it. We had aircrafts flying over us 4 - 5 hours every morning shaking the whole building and keeping us awake. Worst of all the hotel had spiders and my younger daughter got bitten by one. This hotel was significantly far from any place where we could get food. Scope B: Next let's take a look at the eventful moments Priyanka set us up for my family and me to attend: 1- Big Bus Tour through Paris - Went fine, however I was told by Priyanka that the Big Bus would issue me the Eiffel Tower tickets. However when I went there Big Bus team told me that they don’t issue tickets for the Eiffel Tower and what is presented in the attached Big Bus Ticket looks like a fraud. I immediately called Priyanka and after 2 attempts I got her and then she told me to get on the tour and she would arrange the ticket. So we went on the Tour 2- Eiffel Tower Entry - As per Priyanka and the entry passes she provided my family and I were supposed to go up the Eiffel tower at 8:30 PM as what is stated in the ticket, however Priyanka came with another time and we were on the Big Bus tour in a different location and were not able to make it to the Tower on time, at which point they refused entry. 3- Disney Land - Went fine, however she had the option to recommend something better 4- Mt. Titlis - Went fine Scope C: Now let's talk about the transfers 1- Paris Airport to Hotel - Went Fine 2- Inner Paris transfers - "Bake your own cake" We did everything on our own. No guidance whatsoever that this would not be covered till I brought up the topic with her a few days before we were to travel. 3- Paris Hotel to Train station - "Bake your own cake" We did everything on our own hauling heavy luggage. 4- Swiss Pass - Went fine 5- Hotel to Airport - Went fine Scope D: Now let's look at all the false promises / unfactual stories put on our iterniary 1- Big Bus Tour - Was told that we could visit so many spots in France over the stops Big Bus makes. Ideally it cannot happen in a day. After personally going through it, I can tell you that it’s not possible to do it over an 8 hour tour on the places she claimed we could see 2- Visit to Interlaken and Grindelwald. There was no way we could make it based on the timing of our transfers and changes from one city to another. Trip to Interlaken is 2 hours and to Grindelwald is 3.5 hours one way. That is half a day gone. The last train from these places back to either Lucerne / Zurich is 4 PM. We had no way we could go with her suggestion, and she claims she is an expert however recommended some free trips which would not cost her anything. 3- Visits in Zurich on the last day. More than half the places she recommended required us to have a ticket to enter and we were able to just walk past the places she mentioned. 80% of her iterinary was not something you want to offer as a vacation solution, when Priyanka claims she is a solution provider. Priyanka continues to throw her weight by not being accountable for what she did. I need to be refunded for the poor service provided, I did things through your channels to have little to no administrative hassle, however I ended up doing all of your agents’ work at my time and my cost. This was not a vacation I paid for and I am entitled to be compensated for the hardship Travel Triangle and their phony agents advertised. Its one thing if I had not paid the asked amount on time or did not do my part, but to sell me a low-grade solution for a vacation is unacceptable. Travel Triangle does not vet any of its agents and if the customer suffers, they care less. I am passing this message because any of you out there are keen on travel, try to reach out to agents you know very well because both Travel Triangle and Hashtag Journey are a scam and I intend to take this matter to the consumer courts to get justice. If you are ever a victim of similar incidents, take pictures, keep records and file a complaint with the consume courts else you will be scammed just like me.

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he trip she was so kind , patient any time i requested for a change she did . And assisted me through the entire trip even on the trip when I had a few hassles she intervened and sorted them out and also ensured that my future places did not have the similar issue. As i had travelled to 4 different places.i have travelled many countries and interacted with many agents but haven't come across one such agent who is patient understanding.and adjusting. She is a best and deserves kudos and also recommend others to go with hashtag travel for just Priyanka and her concern over our travel plans. I would also consider my future trips with them. Once again thanks Priyanka and all the very best.

elpful throughout the planning and journey. Each day was planned well and it was easy to navigate and execute the itinerary.

ter duration and covering multiple places, but it was still totally worth it. Thank you for making our first anniversary trip special and memorable

naged. However, the location of the hotels in which we state could have been better. Our hotels, especially the one in Amsterdam was a bit far away from centre.

guidance and support. All the suggestions on shopping, sightseeing,etc during the free slots were remarkable and we thoroughly enjoyed our trip. Kudos to Simmi and Gurjeet . It is highly recommended to book holiday package with them for a seamless and enjoyable experience Wonderful experience of Europe holiday with etour partner… We had a well planned itinerary, centrally located hotels and our vacation partner(Gurjeet) was in constant touch with us throughout for guidance and support. All the suggestions on shopping, sightseeing,etc during the free slots were remarkable and we thoroughly enjoyed our trip. Kudos to Simmi and Gurjeet . It is highly recommended to book holiday package with them for a seamless and enjoyable experience

and explained everything in details. They helped to plan a comprehensive package covering all important site seeing and venues in London, Paris and Rovaniemi Finland. Even during tour Mr Gurjeet was prompt in service and updates. Due to cloudy weather we missed out on aurora lights view. They helped secure another booking next day on a short notice. Our entire tour was well planned and there were no hiccups. They are good at that. Only suggestion would be, visa processing staff can be little more proactive. We had a 10 day ground package booking done with E tour partner via travel triangle. Right from begining it was a great experience. Before booking they suggested better options for our tour plan and explained everything in details. They helped to plan a comprehensive package covering all important site seeing and venues in London, Paris and Rovaniemi Finland. Even during tour Mr Gurjeet was prompt in service and updates. Due to cloudy weather we missed out on aurora lights view. They helped secure another booking next day on a short notice. Our entire tour was well planned and there were no hiccups. They are good at that. Only suggestion would be, visa processing staff can be little more proactive.

rything was handled with outstanding professionalism. Right from booking all my internal flights, arranging smooth airport transfers, securing comfortable hotels, and guiding me through the visa process — they took care of every detail with precision. Their planning was well-structured, making it easy for me to explore four countries without any stress. What I appreciated the most was their 24×7 support on WhatsApp and calls. No matter what time it was, they were always available to guide me, answer questions, and make sure I felt comfortable throughout the journey. That level of dedication truly sets them apart. Thanks to their perfectly arranged itinerary across all four countries, I had a memorable and seamless travel experience. The biggest highlight of my trip was witnessing the Northern Lights, a lifelong dream made possible because of their planning and timely coordination. I am genuinely grateful for their effort, professionalism, and personal care. If you want a reliable, honest, and highly organised tour partner who ensures a stress-free and unforgettable travel experience, I highly recommend them. They made my entire trip truly special. Thanks Gurjeet, Sunil and whole Etour team. I am extremely happy with the exceptional service provided by this tour partner. They planned and managed my entire multi-country Europe trip covering Finland, Norway, Sweden, and Greece, and everything was handled with outstanding professionalism. Right from booking all my internal flights, arranging smooth airport transfers, securing comfortable hotels, and guiding me through the visa process — they took care of every detail with precision. Their planning was well-structured, making it easy for me to explore four countries without any stress. What I appreciated the most was their 24×7 support on WhatsApp and calls. No matter what time it was, they were always available to guide me, answer questions, and make sure I felt comfortable throughout the journey. That level of dedication truly sets them apart. Thanks to their perfectly arranged itinerary across all four countries, I had a memorable and seamless travel experience. The biggest highlight of my trip was witnessing the Northern Lights, a lifelong dream made possible because of their planning and timely coordination. I am genuinely grateful for their effort, professionalism, and personal care. If you want a reliable, honest, and highly organised tour partner who ensures a stress-free and unforgettable travel experience, I highly recommend them. They made my entire trip truly special. Thanks Gurjeet, Sunil and whole Etour team.

he entire journey was smooth, comfortable, and stress-free, definitely will look forward to book another amazing trip with them. special thanks to Gurujeet and Akshita. We had an amazing experience throughout our trip (France & Switzerland). Everything was very well organized, from the accommodations and transportation to the sightseeing and overall itinerary. The entire journey was smooth, comfortable, and stress-free, definitely will look forward to book another amazing trip with them. special thanks to Gurujeet and Akshita.

l end they were walking us through every day and was very supportive Itinerary provided by the team was very custom made and immediate response and support given by Ms. Simmi, Ms. Falguni and Mr. Gurjeet Singh was amazing. Right from Visa assistance till the travel end they were walking us through every day and was very supportive

he entire journey smooth and hassle-free. I would especially like to thank Mr. Gurjeet and Akshita, who were extremely helpful and supportive throughout our trip. Their guidance and attention to detail made a big difference. Highly recommended, especially if you’re planning your first trip to Europe! A big thank you to the entire eTour Partners team for planning and executing such a wonderful trip! A well-organised European trip from start to finish! The highly experienced team took care of everything, right from visa assistance and itinerary planning to the final flight departure, making the entire journey smooth and hassle-free. I would especially like to thank Mr. Gurjeet and Akshita, who were extremely helpful and supportive throughout our trip. Their guidance and attention to detail made a big difference. Highly recommended, especially if you’re planning your first trip to Europe! A big thank you to the entire eTour Partners team for planning and executing such a wonderful trip!

ets from this tour. Apart for that, everything was well planned and we were well informed about the travel guidelines, the agency shared with us some key & critical local Europe tourist knowledge that was really helpful and handy when we landed. Quite happy the way things panned out and the support extended by Pehla Safar. All said and done, there is nothing in this world, especially a service that can deliver a 100% satisfaction to its clients. We are no different, I am sure there are few minor hitches & learnings for both - the agency and us as travellers. We would be well prepared for the next time we travel again and expect the agency also to cover those bases so that their service delivery is topnotch. Best wishes to Pehla Safar team, we look forward to connecting hopefully soon.

holidays.

and transportation, everything was handled professionally and smoothly. Our family trip to Paris and Switzerland was a wonderful experience, and the arrangements made our journey comfortable and stress-free. The itinerary was well planned, and the support provided by the team throughout the process was greatly appreciated. We especially enjoyed our time in Switzerland, particularly Lucerne and Jungfraujoch, which were the highlights of our trip. The overall planning and coordination helped us enjoy our holiday with our family without worrying about the logistics. A special thanks to the team for being responsive, helpful, and available whenever we needed assistance. We truly appreciate your efforts in making our European holiday memorable. Highly recommended for anyone planning a Europe trip! Thank you for making our family holiday a memorable one! ❤️

Rest other things are fine. No hassle as such

ted at every stop. Highly recommended for anyone seeking a reliable, caring travel team Dolomites: three lake tour with drone shots

ightseeing places in different cities of Austria. Her guidance in certain key matters was quite helpful too. Her other team members Falguni handling the visa formalities and Mr. Vishal handling the day wise itinerary details are quite experienced in their respective jobs! I thank Kukutrip Holiday team for handling all the hotel, train and sightseeing vouchers on time and ensuring this trip go smoothly for me!! had one of the most memorable vacations to Austria planned by the very talented Sonia from Kukutrip Holiday team. She demonstrated plenty of patience with me to accommodate my complete list of sightseeing places in different cities of Austria. Her guidance in certain key matters was quite helpful too. Her other team members Falguni handling the visa formalities and Mr. Vishal handling the day wise itinerary details are quite experienced in their respective jobs! I thank Kukutrip Holiday team for handling all the hotel, train and sightseeing vouchers on time and ensuring this trip go smoothly for me!!